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Refund policy

Return & Exchange Policy

We hope that you're happy with your purchase at Bottari. However, if you are not 100% satisfied with your purchase, you may return any item in its original, unused condition for exchange within 7 working days from receipt of goods.

Returns will be exchanged for credit note valid for 6 months. You may use the credit note in store or online at bottari.shop@gmail.com. 

How to Return: 

  1. Request a Return ID number by bottari.shop@gmail.com. Or, call BOTTARI Customer Services on Mon-Fri between 10.00AM to 5.30PM (HKT) at: +852 9220 4346. We will confirm the return request by email. 
  2. Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from Bottari, or delivery note.
  3. Return the goods within 7 days to: 

Flat 04, G/F, Block A, Villa Rocha,

10 Broad wood road,
Hong Kong
Tel:+852 9220 4346


Please note:

  • All products must be returned in its original, unused condition, with all packaging intact within 7 days.
  • You are responsible for the cost of returning the goods.
  • The goods are your responsibility until they reach us and we have issued the credit note.
  • If you are exchanging an item, products can only be exchanged once.
  • Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. Bottari reserves the right to determine the above mentioned conditions.